Overview

PlumbPro Exam ("PlumbPro", "we", "us", or "our") is a mobile application designed to help plumbing professionals prepare for their licensing exams. We are committed to protecting your privacy and being transparent about how we collect, use, and share your information.

Information We Collect

Account Information

When you create an account, we collect:

• Name
• Email address
• Password (stored securely, encrypted)

Study & Progress Data

As you use the app, we collect:

• Quiz and exam scores
• Questions answered and accuracy rates
• Topics studied and time spent
• Bookmarked questions
• Daily activity and streaks
• Exam type and state preferences

Device Information

We may collect basic device information such as device type, operating system version, and app version for troubleshooting and improving the app experience.

Feedback

If you submit feedback through the app, we collect the message content, feedback type, and your email address so we can respond if needed.

How We Use Your Information

We use the information we collect to:

• Provide and personalize your study experience
• Track your progress and identify areas for improvement
• Power features like spaced repetition, weak area practice, and exam readiness scores
• Send study reminders (only if you opt in)
• Improve the app based on usage patterns and feedback
• Process subscriptions and manage your account

Third-Party Services

We use the following third-party services to operate PlumbPro:

• Supabase — Authentication and secure data storage. Your account and study data is stored on Supabase's servers. Supabase Privacy Policy
• RevenueCat — Subscription management and payment processing. RevenueCat processes purchase data through Apple's App Store. RevenueCat Privacy Policy
• Apple — App distribution, in-app purchases, and push notifications. Apple Privacy Policy

We do not sell your personal information to any third parties.

Data Security

We take reasonable measures to protect your information, including:

• Encrypted passwords (never stored in plain text)
• Secure HTTPS connections for all data transmission
• Row-level security policies on our database
• Authentication tokens that expire and refresh automatically

Data Retention

We retain your account and study data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it by law.

Your Rights

You have the right to:

• Access — Request a copy of the data we hold about you
• Correct — Update or correct inaccurate information
• Delete — Request deletion of your account and associated data
• Export — Request your data in a portable format
• Opt out — Disable push notifications or study reminders at any time

To exercise any of these rights, contact us at support@plumbproprep.com.

Children's Privacy

PlumbPro is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice in the app or sending an email. Your continued use of PlumbPro after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us at:

PlumbPro Exam
Email: support@plumbproprep.com
Website: plumbproprep.com